Why does my address rule not show a message when I edit the address?
Address Rules checks at order completion, so editing an address alone does not trigger its message.
HBN Studio
Last Update één maand geleden
- • Rules run when the customer submits checkout to place an order, not on the product page or while typing an address.
• For a customer using a saved address, the error may appear as a checkout-level message instead of beside an address field. Check the top of checkout as well as the delivery section.
1. Use a shippable product and enter a delivery address.
2. Click Complete order or Pay now. Use test payments when testing.
3. If no app message appears, confirm the policy is Enabled and its save successfully updated checkout. A simulator result alone does not verify live publication.
4. Check the destination, product, variant, and collection selections, address values and exceptions. After a plan change, check the current plan’s policy archive.
5. If Shopify reports a Function error, that is an execution failure, not a successful rule check. Extremely large inputs can exceed Shopify’s execution limits. Contact support with the policy setup, expected result and fictional test details; do not send customer addresses or payment data.